In most general terms, business is an economic activity, which is related with continuous and regular production and distribution of goods and services for satisfying human wants. Thus, Business English is primarily concerned with the vocabulary of all sectors of market economy: setting up and running businesses, production, management, company structure, commerce, market structure, labor market, marketing, accounting, banking, financial markets, transport and logistics. This books will help students to communicate in English when doing business activities, either orally or in written form.
Course Outline v
Preface vii
Table of Contents ix
Unit 1 What is Business English? 1
Business English 1
The Language of Business English 2
Learning Business Vocabulary 6
Multi-Word Units 7
Unit 2 Speaking on the Telephone 9
Unit 3 Presentation 13
How to Make a Good Presentation 14
Unit 4 Letter Writing: Lay-Out of a Business Letter 23
Letter Head 23
Ordering Supplies 31
Acknowledgement (Confirming an Order) 34
Letters of Complaint 36
Adjustment Letters 38
Sales Letters 40
Writing Application Letter 43
The Resume or Curriculum Vitae 54
Unit 5 Minutes, Agenda and Meetings 61
Minutes 61
Agenda 63
Meetings 64
Unit 6 Reports 71
Memorandum 75
Unit 7 Job Interview 77
Job Interview Tips 77
Unit 8 Grammar for Business English 81
Better Business Grammar 84
Business Vocabulary 90
Business Idioms 96
References 101
Glossary 103
Index 107
Curriculum Vitae of the Authors 111
